Events

Improving your Assertiveness in the Workplace - Workshop Full

 

About this course:

How to get your message across and create the atmosphere for you to communicate in a positive, action-centred environment! 

 

Course Content will cover:

• Sharing your Key Result Areas
• Definition of assertiveness and other behaviours
• Communication relating to behaviours
• Consequences of behaving in certain ways
• Reasons for behaving in certain ways
• Rights and responsibilities
• Dealing with non-assertive people
• Assertive self management
• Giving bad news assertively and with empathy
• Dealing with shocked patients
• Saying ‘no’ assertively
• Practical exercise using ‘real life’ situations
• Personal action plan

 

 

Learning Objectives

By the end of the course you will be able to:

• Understand what assertiveness is compared to other interactive behaviours
• Behave in an assertive manner
• Communicate assertively
• Understand why people behave in certain ways
• Outline your rights and responsibilities in your role
• Be assertive and empathetic when you give bad news
• Be empathetic when the patient is in shock
• Be assertive to say ‘no’ when a patient asks an unrealistic request
• Leave with an Action Plan for your professional development in this area of skil

 

The event is a pilot, aimed at Trainees, New Consultants or General Practitioners and staff linked with Postgraduate Medical Education.

 

To book a place please email Severn Education Team. When emailing please confirm the event title and the date you are interested in attending.